Frequently Asked Questions
What Types of Jewelry Does Glossytrends Offer?
Glossytrends boasts an extensive selection of fashion jewelry, encompassing necklaces, earrings, and chokers. Our collection encompasses both contemporary and timeless designs to cater to diverse personal styles and occasions.
How Does Glossytrends Curate Its Jewelry Collection?
At Glossytrends, we have a dedicated team of experienced fashion experts who meticulously curate our jewelry collection. We actively seek out distinctive, high-quality pieces from established and emerging designers, ensuring that each item embodies our unwavering commitment to style, elegance, and craftsmanship.
Are Glossytrends' Prices Affordable?
Glossytrends is committed to offering a range of price points to accommodate various budgets while upholding the highest standards of quality and design. We firmly believe that everyone deserves to shine in their unique style, and we work diligently to provide accessible and reasonably priced fashion jewelry options without compromising on quality or style.
Will I Receive the Exact Product as Shown on the Website?
Absolutely, we adhere to a "What You See Is What You Get" policy. All our products are meticulously photographed under natural lighting conditions in our in-house studio to provide you with accurate product images. Furthermore, comprehensive product details are available in the Description Section on every product page.
Do You Have a Physical Store?
Glossytrends exclusively operates as an online store, and we conduct all sales through our website, www.glossytrends.com. We do not have physical branches, sub-stores, agents, or brick-and-mortar locations.
Shipping and Delivery:
For Customers in India:
We offer shipping across India, and Cash on Delivery (COD) is available.
Every confirmed order is dispatched within 24 hours from our warehouse. Orders received on Sundays or holidays are shipped on the following business day after confirmation.
How to Track Your Order:
Once your order is shipped from our warehouse, you will receive an email containing your tracking number and an active link to monitor its real-time progress. We strongly recommend providing your email address when placing an order to receive all relevant updates.
Payments and Charges:
We offer a variety of payment options, including PayU, PayTM, PhonePe, and COD. If you need assistance with any payment method, please feel free to contact us via WhatsApp.
Online Payment Methods:
You can use a wide range of online payment methods, including PayU, PayTM, and PhonePe, which are supported on our website.
Cash on Delivery (COD):
COD service is available across India, with a fixed shipping charge of ₹125.
If your money is deducted, but you do not receive an order confirmation, rest assured that your funds are safe. The amount will either be credited to us or refunded to you. Please check your bank account, and if the deduction is not reversed within 10 minutes, kindly email us at firstname.lastname@example.org with your transaction details, name, and email address used during the order attempt. We will promptly address your query (available from 10 am to 6 pm on weekdays).
We do not impose any hidden charges on your purchases. All charges will be clearly displayed before you finalize your payment.
Returns and Exchanges:
Product Eligibility for Returns:
All products purchased from our website are covered by our return policy and are eligible for return.
Initiating a Return:
To initiate a return, simply email us at email@example.com within 48 hours of receiving your product, and we will guide you through the return process.
We accept returns for all our products. Please ensure you email us within 48 hours of product delivery at firstname.lastname@example.org to initiate the return request. When returning a product, kindly include photos, tags, and the reason for return.
After Sending the Email:
After sending your return request email, please await a response from our team within 48 hours. We will provide further instructions via email.
Shipping of Returned Products:
In most cases, you are responsible for shipping the product back to us in its original condition. However, in specific cases, we may arrange a pickup for the product with an additional upfront charge of ₹200. The final cost depends on various factors and will be confirmed in your return request email.
Refunds are provided in the form of Coupon Credit, and the coupon value is equivalent to the value of the returned product. For Cash on Delivery orders, we deduct a ₹125 shipping charge, covering cash handling fees. Prepaid returns within India for orders with multiple products receive full refunds, assuming one product is returned.