RETURNS/ REFUND/ CANCELLATION POLICY
Our Commitment to Your Satisfaction
We highly value your investment and want to ensure you never spend your hard-earned money on a product you won't use. That's why we've designed a straightforward 3-step return policy for our customers. Upon return, you'll receive a coupon code equivalent to the product's value to use on your future purchases. Below are the steps for returning your purchased items:
- Inform:Within 48 hours of receiving your product, please share the product's name and an image via email at email@example.com. Once we approve your return request, we move on to the next step.
- Return:Upon receiving approval for your return request, safely package the product(s) with its original packaging and send it back to us within 5 days. Please note that the shipping cost is the customer's responsibility. We can only process the refund coupon code if the product(s) is returned in its original and unused condition with intact packaging. We recommend using a reliable courier service and sharing the tracking details once the products are shipped.
- Refund:Once we receive the returned package, we'll notify you within 24-48 hours of its receipt. After a quality check, we'll calculate the applicable refund according to our Refund Policy.
Mode of Refund: Refunds will be issued in the form of a one-time-use coupon code. This code is valid for one year from the date of issuance and can be used within that period for any future purchase.
- A total of ₹250 will be deducted for the non-acceptance of prepaid orders, covering forward and reverse shipment.
- If a previous refund coupon code is applied to a new order that you don't accept, the code will expire and cannot be reused. Ensure that COD/prepaid orders with coupon codes are accepted.
- In cases where online prepaid transactions are deducted but order confirmation isn't received, contact us before placing another order. If a new order is placed before confirmation, a 5% deduction for payment gateway charges will apply.
- For orders with waived shipping charges due to an offer, ₹125 for shipping from our warehouse to the customer will be deducted when processing refund coupon codes.
- Customers who use a refund code to place an order and later return the order are eligible for a maximum of 2 refund codes linked to the original order.
- Orders placed using refund coupon codes may have the free shipping offer applied, but charges worth ₹125 will be deducted if more than 2 orders are placed using a refund coupon code.
- All products on our website are eligible for return in exchange for a coupon code.
- Damaged, used, or products without original packaging are not eligible for refunds. You may choose to have such items returned at an additional ₹125 shipping cost or collect them in person from our warehouse.
- Products not reported for returns within 48 hours or not received by us within 5 days are not eligible for returns.
- Our products undergo rigorous quality checks before shipping. If the quality doesn't meet your expectations, a money refund won't be issued.
Refund Time: Coupon codes will be processed within 3 working days of receiving the returned products or confirming order cancellation. Refund coupon codes can be used only if no other offer code is applied during a new order placement. Only one coupon code can be applied per order. For damaged products, we can provide a replacement or issue a refund coupon code for the product's amount.
Cancellation of Your Order:
Orders are typically fulfilled within 6 hours of placement. You can cancel your order before it's shipped from our warehouse. For Cash on Delivery (COD) orders, we'll confirm the order with you before shipping. Prepaid orders cancelled before shipping can be refunded either as a coupon code or to your original payment mode, with a 5% deduction as payment gateway charges.